Managing Channels
This guide covers channel configuration and maintenance tasks.Channel Detail View
Click on a channel name from the channels table to open its detail page.Channel Header
The detail page header shows:| Element | Description |
|---|---|
| Channel Name | Display name with a store icon |
| Type Badge | The channel type (e.g., Shopify) |
| Currency Badge | The channel’s currency (e.g., USD) |
| Status Badge | Shows “Inactive” if the channel is not active |
Summary Cards
Three cards provide a quick overview:| Card | Description |
|---|---|
| Total Orders | Count of all sales orders for this channel |
| Manual Orders | Orders created manually in Tether |
| Integration Orders | Orders synced from an external integration |
Sales Orders Table
The detail page includes a full sales orders table with the following columns:| Column | Description |
|---|---|
| Order # | Order number or truncated ID (links to order detail) |
| Source | ”Manual” or “Integration” badge |
| Order Date | Date the order was placed |
| Warehouse | Fulfillment warehouse (links to warehouse detail) |
| External ID | External system identifier, if applicable |
| Created | When the order was created in Tether |
Creating Manual Orders
From the channel detail page, click Create Manual Order to create a new sales order assigned to this channel. You will be taken to the manual order creation form with the channel pre-selected.Archiving Channels
To deactivate a channel without deleting its data:
Effects of archiving:
- Channel’s
is_activestatus is set to false - Channel is hidden from active channel lists
- Historical data (orders, forecasts) is preserved
- Channel can be identified in the system for future restoration
Archiving is a soft delete. The channel and all associated data remain in the system.
Channel Integration
Channels can receive orders automatically through integrations. When an integration syncs sales orders, each order is associated with a specific channel.Supported External Services
Integrations are configured separately and can sync data to your channels:| External Service | Description |
|---|---|
| Shopify | E-commerce platform integration |
| BigQuery | Data warehouse integration |
| Redshift | Data warehouse integration |
| TrackStar | Warehouse management integration |
| Brewman | Brewery management integration |
Setting Up Channel Integrations
- Go to Integrations in the sidebar
- Create a new integration for the desired external service
- Configure capabilities (e.g., sales orders, sales history)
- Set up the sync schedule
Channel Hierarchy Assignment
Hierarchy field values can be assigned to channels directly from the channels table on the dashboard. Each active hierarchy field appears as a column with a dropdown selector. See Channel Hierarchy for configuration details.Multi-Channel Considerations
Channel Overlap
When selling same products on multiple channels:- Inventory is considered across channels for forecasting
- Forecast separately per channel
- Monitor for cannibalization
Order Source Tracking
Each sales order tracks its source:| Source | Description |
|---|---|
| Manual | Orders created directly in Tether |
| Integration | Orders synced from an external platform |
Troubleshooting
Channel Not Showing in Forecasts
Possible causes:- Channel is archived (inactive)
- No sales orders on the channel
- Forecast filters excluding the channel
- Check the channel’s active status
- Verify sales orders exist for the channel
- Clear forecast filters
Data Not Syncing
For integrated channels:- Check that the integration is enabled
- Verify credentials are valid
- Review sync execution history
Next Steps
Channel Hierarchy
Organize channels with hierarchy fields
Integrations
Set up channel integrations
Sync Sessions
Monitor integration sync activity
User Access
Control channel access